Continuing on
my previous entry
I'm going to tell you the best way to get a responce. But there's no
guarantee because it's still up to BlogDrive admin to do it.
Common Sense
Many many trouble tickets are being send in by a large amount of BD
users, hence it's obviously a lot of work for the admin to look at and
then reply. To make things easier for them, some simple measures can be
taken.
Before you send in a question, make sure you
check if somebody have already asked the same issue in the
forum. This would help avoid you from appearing stupid.
Make your message
short and
simple with proper
English.
If you were to write a whole long piece of nonsense and not addressing
the main issue, your message would probably be deleted even before
reading.
A little common sense goes a long way.
Having done all the above but still not getting a reply. It'll be time to blame BD for poor customer service instead of youself.
References:
Never Expect Replies from BlogDrive Trouble Ticket,
BlogDrive Forum,
Tags:
BlogDrive,
Customer Services,
Forum,
How To Get a Reply From BlogDrive
A dumbass doing something useless yet still refuse to give up doing it.
May 12, 2009 12:01 PM PDT
Thanks for the tips :) I've read on other sites FAQ's too, that support tickets need to be concise and straight to the topic to be helpful to ourselves and to others. I hope BD's support will always be efficient ^^