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Vibration of Perceptions
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<div id="71284_kdub1">How To Get a Reply From BlogDrive</div> - Vibration of Perceptions
Thursday, February 09, 2006

How To Get a Reply From BlogDrive

Continuing on my previous entry I'm going to tell you the best way to get a responce. But there's no guarantee because it's still up to BlogDrive admin to do it.

Common Sense

Many many trouble tickets are being send in by a large amount of BD users, hence it's obviously a lot of work for the admin to look at and then reply. To make things easier for them, some simple measures can be taken.

Before you send in a question, make sure you check if somebody have already asked the same issue in the forum. This would help avoid you from appearing stupid.

Make your message short and simple with proper English. If you were to write a whole long piece of nonsense and not addressing the main issue, your message would probably be deleted even before reading.

A little common sense goes a long way.

Having done all the above but still not getting a reply. It'll be time to blame BD for poor customer service instead of youself.

References: Never Expect Replies from BlogDrive Trouble Ticket, BlogDrive Forum,
Tags: BlogDrive, Customer Services, Forum,





Posted at 01:50 pm by Seige

Ratty
May 12, 2009   12:01 PM PDT
 
Thanks for the tips :) I've read on other sites FAQ's too, that support tickets need to be concise and straight to the topic to be helpful to ourselves and to others. I hope BD's support will always be efficient ^^

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