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Vibration of Perceptions
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<div id="82114_kdub1">CBG Speaks</div> - Vibration of Perceptions
Saturday, June 03, 2006

CBG Speaks

The Cool Blogdrive Guy (one of the two Blogdrive admin) speaks in responce to a member's complain in the forum. Read the complain first.

Blogdrive has tortured me enough. I've been a customer for one year and I'm actively looking for other options. This is the third unannounced outage and unresponded to help tickets in less than 2 weeks. Even when it's "working" it takes over an hour to make one post due to crashes. I've had the patience of a saint, hoping and praying. Yet, Blogdrive appears to be flatlining. I've simply had enough. I'm not going to waste my time even commenting much more. It's time to get serious and find a host that is ready for prime time and living in the real world. I feel foolish for even giving my business to this company. Maybe, instead of Yahoo buying Blogdrive, we should see if Toys R Us would be willing to take over. Or maybe the Salvation Army. Message to Helpee: I get the sense that you're trying to help, that you want to help, but that you just can't help. People need a blog host to have things that work and it's simply not working. It's very sad, but it is just not working. It's not. If I saw a light at the end of the tunnel, that would be lovely. But, all I see are the pleas of my fellow members virtually begging for improvements to the pathetic levels of outages. Is everyone familiar with the oft-quoted definition of insanity? Doing the same thing over and over and expecting a different result. That's really what staying on as a Blogdrive customer equals: insanity.

And here is his reply:

Hi Rich, I feel your pain. Any unexpected outages have been just that, unexpected. Earlier today there was a flood attack on the servers. The unusually high utilization caused a database error which propagated to the other servers. It took some time to correct it across all the servers, but all is well now with no data loss. We are now looking at implementing new measures to help protect against this type of scenario.

Most of the other "outages" you experienced before are do to spammers or spiders causing DOS attacks. We have been in the process of both a data center move and network overhaul to better supply us with the network capability and bandwidth necessary to handle these situations better. unfortunately do to the scale of both projects it is taking some time to complete.

I can't say it says a lot, but it certainly keeps the member's mouth shut for the moment. Let's see for how long.

Reference:
Forum,
Tags:
blogdrive, customer service

Posted at 05:57 pm by Seige

Seige
June 13, 2006   10:11 PM PDT
 
It is very rare for CBG to reply but the good thing is whenever he appears. Things get done.
Mervin, aka Mirror Ball
June 13, 2006   08:35 PM PDT
 
CBG replied to me for the first time the other day, and I was grateful. I AM, however, concerned about a lot of the bloggers coming into the forum and telling people they need to calm down. It was totally RUDE the way Ssprite told rich that he was bitter about "other" things(?). People such as her are bloggers for the sake of hobby; Rich actually makes money (or tries to, given Blogdrive's recent unreliability issues) and he needs his blogging host to be reliable!

Granted, things like spammer invasions and such happen. However, the downtime is much too frequent as of late. My own blog -- Aria -- is morphing into a publication (of sorts) for the discussion of underground music. I need my blogging host to be WORKING when I contact celebs for interviews! It looks bad when I tell them to check out my blog and it's NOT THERE!

The help that I've received in the Help Forum (from users) is priceless. However, it's just plain insensitive to patronize people and say they have a problem when in fact -- BLOGDRIVE isn't serving it's duties on occasion. It tells you at the registration page that it's good for new service type blogs -- they need to live up to that better!
Seige
June 4, 2006   04:13 PM PDT
 
Some server downtime is okay really... but having so many downtime over such a short period of time is really bad.

Unlike yourself, Jfz... Blogging isn't just a part time hobby these people do. It's a serious business. There are people who make a living from Blogging. And/or reporting on serious matters such as political news/social commentary/or product marketing... If Blogdrive (or yourself) choose to think of these people as stupid for taking blogging so seriously. Think again.

Don't underestimate the power of Bloggers.
Don't underestimate the seriousness of frequent server downtime.

It is serious!
J f Z
June 4, 2006   03:50 PM PDT
 
I understand when people get frustrated not being able to get their immediate fix of digital candy on BD -- I get frustrated too -- but some people simply need either lithium or a real life when they get so animated about some server downtime.
Supamolly
June 4, 2006   04:05 AM PDT
 
We need cats (not dogs) to catch mice, and
We need cops (not lawyers) to catch thieves..

All seemed to rely on BD to solve problems.. But who's perfect ? CBG's a guy and the server's a machine.. Even machines break down sometimes..

CBG needs to think of a solution. He's not a know-all either...

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